❄ 60-Day Guarantee

Love It or Send It Back

Try Mistly risk-free for a full 60 days. If it isn’t blowing cold air the second you press play, send it back for a full refund. No restocking fee. No fine print.

Full refund · No restocking fee · No hassle

The “Beat The Heat” Guarantee

We built Mistly to keep you cool, and we stand behind it. If you’re not thrilled within 60 days of delivery, contact us for a full refund — simple as that.

How returns work

Three easy steps. No return-shipping guesswork — we guide you the whole way.

1

Email us

Write to support@getmistly.com with your order number and let us know you’d like to return. That’s the only form you need.

2

Ship it back

We’ll reply within 24 hours with a return address and simple instructions. Pack your Mistly and send it on its way.

3

Get refunded

Once we receive your return, we issue your full refund to the original payment method — typically within 3–5 business days.

What’s covered

Changed your mind or got a faulty unit? You’re covered either way.

Eligible for a refund

  • Changed your mind for any reason within 60 days
  • It didn’t cool the way you hoped
  • Arrived damaged, defective, or not as described
  • Wrong item received

A few conditions

  • Request must be within 60 days of delivery
  • Item should be in returnable condition (used is fine — just not destroyed)
  • Please include your order number so we can find you fast
  • Refunds go back to your original payment method
Damaged or defective on arrival? Send us a quick photo and we’ll ship a free replacement or refund you in full — your choice. You won’t pay a cent to make it right.

Returns FAQ

How long do I have to return?
A full 60 days from the day your Mistly is delivered. Plenty of time to put it through a real heatwave.
Do I need to pay a restocking fee?
Never. There are no restocking fees and no hidden deductions — a refund means your full purchase price back.
How do I start a return?
Just email support@getmistly.com with your order number. We’ll send you everything you need within 24 hours.
When will I get my money back?
As soon as your return reaches us and is approved, we issue your refund — usually within 3–5 business days. Your bank may take a few extra days to show it on your statement.
My Mistly arrived damaged or won’t work — what do I do?
Email us a photo of the issue and we’ll make it right straight away with a free replacement or a full refund. No need to fight with the box.
Can I exchange instead of refund?
Absolutely. If you’d prefer a replacement unit, just say so when you contact us and we’ll sort it out.

Ready to start a return?

Our U.S.-based team answers 7 days a week and usually replies within 24 hours. No robots, no runaround.

Start My Return