Help center
Frequently asked questions
Shipping, orders, returns and support. Product questions live on each product page.
Shipping & delivery
Where do you ship from?+
Every order ships from our US warehouse — not from overseas. That means real tracking and fast, reliable delivery.
How much does shipping cost?+
Free US shipping on every order — no minimums, no surprise fees at checkout.
How long will delivery take?+
Most orders arrive in 2–5 business days after they ship. Order before the daily cutoff and your order ships the same day.
Do you provide tracking?+
Yes — you'll get a tracking number by email as soon as your order ships, so you can follow it to your door.
Where's my order?+
Check your shipping confirmation email for the tracking link, or use Track your order. Still stuck? Email us and we'll find it for you.
Orders & payment
What payment methods do you accept?+
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Klarna.
Can I pay in installments?+
Yes — with Klarna you can split your order into 4 interest-free payments at checkout.
Is checkout secure?+
Absolutely. Checkout is fully encrypted (SSL) and processed by Shopify Payments — your card details are never stored by us.
Can I change or cancel my order?+
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to update or cancel it.
Returns & warranty
What's your return policy?+
Every order is backed by a 30-day money-back guarantee. Try it at home — if it's not for you, send it back within 30 days for a full refund.
How do I start a return?+
Just email our support team with your order number and we'll walk you through it — quick and hassle-free.
Is there a warranty?+
Yes — every unit includes a 1-year warranty against manufacturing defects, on top of the 30-day money-back guarantee.
My item arrived damaged or wrong — what now?+
We're sorry! Email us a photo and your order number and we'll send a replacement right away, at no cost to you.
Using it
Do I need to install anything?+
No — it's 100% plug-and-play. No window kit, no drilling, no tools. Set it down, plug in, and you're good to go.
Can I move it between rooms?+
Yes — it's lightweight and fully portable. Carry it from the bedroom to the office to the patio and take your cool air with you.
Is it loud?+
No — sleep mode is whisper-quiet, made for running overnight in bedrooms and nurseries.